LeashTime Answers

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• Scheduling Services: How do I set up an EZ Schedule?
  
  Answer: In LeashTime, a short term schedule or "pet sit" can be set up as an EZ Schedule.  An EZ Schedule lets you set up individuals ...
  
  
• Client Requests: What do the buttons in Client Schedule Requests do?
  
  Answer: In the Request editor that opens up when you click on a client request on the Home page has several buttons.  Here is what they ...
  
  
• Client Access to LeashTime: Why don't my clients see any Service Types when they try to schedule visits?
  
  Answer: The only services visible to clients are those chosen (or "mapped") in ADMIN > Client Services > Client Services List. This page allows you to ...
  
  
• Client Access to LeashTime: Before You Go Live: a Startup Checklist
  
  Answer: LeashTime works best when it is configured properly to suit your business. These checklists cover the major items that need to be set up before ...
  
  
• Mobile Sitter App: How do I send a client confirmation (or re-confirmation) of an upcoming schedule?
  
  Answer: LeashTime does not automatically email clients confirmation of upcoming schedules, but it can remind a manager of upcoming schedules and makes it easy to send ...
  
  
• Scheduling Services: Can I create a cut off time for customers to request visits?
  
  Answer: LeashTime never prevents clients from requesting future visits.  However, you can specify a "last minute" interval in which clients will be warned that their requests ...
  
  
• Client Management: What happens when I deactivate a client?
  
  Answer: Think carefully before you deactivate a client.  Although no records of visits completed wil be deleted, all schedules will be deleted.   So for example, if a ...
  
  
• Scheduling Services: How do I deal with Holidays?
  
  Answer: On many holidays you probably do business differently.  Some clients cancel visits, some request extra visits, or perhaps all visits are canceled.  You may charge ...
  
  
• Billing: Why don't I receive Billing reminders?
  
  Answer: Billing Reminders for short term schedules (EZ schedules, One-Day Schedules, or Pro Schedules) appear in your request queue on days that short term schedules end, ...
  
  
• Scheduling Services: Why are there duplicate visits on some client schedules?
  
  Answer: 1) Overlapping EZ Schedules Duplicate visits sometimes occur when two EZ schedules have been created for a client.  To see if this is the case, please ...
  
  

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