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- Scheduling Services: How do I set up an EZ Schedule? Answer: In LeashTime, a short term schedule or "pet sit" can be set up as an EZ Schedule. An EZ Schedule lets you set up individuals ...
- Client Requests: What do the buttons in Client Schedule Requests do? Answer: In the Request editor that opens up when you click on a client request on the Home page has several buttons. Here is what they ...
- Client Access to LeashTime: Why don't my clients see any Service Types when they try to schedule visits? Answer: The only services visible to clients are those chosen (or "mapped") in ADMIN > Client Services > Client Services List. This page allows you to ...
- Client Access to LeashTime: Before You Go Live: a Startup Checklist Answer: LeashTime works best when it is configured properly to suit your business. These checklists cover the major items that need to be set up before ...
- Mobile Sitter App: How do I send a client confirmation (or re-confirmation) of an upcoming schedule? Answer: LeashTime does not automatically email clients confirmation of upcoming schedules, but it can remind a manager of upcoming schedules and makes it easy to send ...
- Scheduling Services: Can I create a cut off time for customers to request visits? Answer: LeashTime never prevents clients from requesting future visits. However, you can specify a "last minute" interval in which clients will be warned that their requests ...
- Client Management: What happens when I deactivate a client? Answer: Think carefully before you deactivate a client. Although no records of visits completed wil be deleted, all schedules will be deleted. So for example, if a ...
- Scheduling Services: How do I deal with Holidays? Answer: On many holidays you probably do business differently. Some clients cancel visits, some request extra visits, or perhaps all visits are canceled. You may charge ...
- Billing: Why don't I receive Billing reminders? Answer: Billing Reminders for short term schedules (EZ schedules, One-Day Schedules, or Pro Schedules) appear in your request queue on days that short term schedules end ...
- Scheduling Services: Why are there duplicate visits on some client schedules? Answer: 1) Overlapping EZ Schedules Duplicate visits sometimes occur when two EZ schedules have been created for a client. To see if this is the case, please ...