LeashTime Answers

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• Client Requests: What do the buttons in Client Schedule Requests do?
  
  Answer: In the Request editor that opens up when you click on a client request on the Home page has several buttons.  Here is what they ...
  
  
• Email: Why don't I receive replies to my client emails?
  
  Answer: By default, LeashTime uses its own SMTP server to send out email. Emails received from it appear to be from Your Business name <notice@leashtime.com> If you ...
  
  
• Email: How do I change the From name in my emails?
  
  Answer: When LeashTime generates an email without first opening an email composer, the system gets the email's From name from the Short Business Name supplied in ...
  
  
• Client Access to LeashTime: Before You Go Live: a Startup Checklist
  
  Answer: LeashTime works best when it is configured properly to suit your business. These checklists cover the major items that need to be set up before ...
  
  
• Email: How do I change the email address in Leashtime?
  
  Answer: Email Addresses in LeashTime   LeashTime gives you lots of control over the manager's email address:   ADMIN > Managers / Dispatchers (accessible to owner only) The address associated with ...
  
  
• Mobile Sitter App: How do I send a client confirmation (or re-confirmation) of an upcoming schedule?
  
  Answer: LeashTime does not automatically email clients confirmation of upcoming schedules, but it can remind a manager of upcoming schedules and makes it easy to send ...
  
  
• Client Requests: How do I receive an email notification when a client requests a visit?
  
  Answer: Go to ADMIN > Communication Preferences > [ Staff Notifications ] Event Email Monitors Supply the (1) days of the week and (2) times of day ...
  
  
• Client Requests: How do I receive email notifications when client requests come in?
  
  Answer: Go to ADMIN > Communication Preferences > [ Staff Notifications ] Event Email Monitors Supply the (1) days of the week and (2) times of day ...
  
  
• Client Access to LeashTime: How do I set up a client to login to LeashTime?
  
  Answer: Your pet sitting clients can login to LeashTime only after they have been given login credentials (user name and password).  When you are first starting ...
  
  
• Billing: How can I customize the invoice that I send my customers?
  
  Answer: On the invoice itself, there are several options:   The Invoice Header Go to ADMIN > Preferences > Billing Preferences > Invoice Header Here you will typically ...
  
  

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